Frequently asked questions

Delivery usually completes within 5–30 minutes after your payment is confirmed. Seat-type products send you an official Anthropic invitation email — accept it and you're in. Ready-made accounts are emailed to the inbox you enter at checkout. During peak hours there can be a queue; thank you for your patience.

A ready-made account is a new account we hand over to you with the subscription already active: after payment you enter a delivery email, and the account usually arrives within 10–30 minutes. For Claude ready-made accounts you then sign in and submit your Organization ID on the order page; for ChatGPT ready-made accounts you sign in and submit the session, and our team finishes activation — no second payment. The login mailbox of a ready-made account is assigned by us, not your own address. Regular products (Claude Pro / Max, ChatGPT Plus / Pro) instead add the subscription to the account you already have. If you already have an account with history, choose a regular product; if you have no account, or your account doesn't meet the top-up requirements, choose a ready-made account.

Claude seats are independent seats in an official Anthropic Team workspace. Each seat is tied to your own email; your chats and Projects are visible only to you. There is no account sharing.

The exact delivery method is shown on the order page. Common methods are submitting your Organization ID or account cookie; after payment we add you to an official Anthropic Team seat.

The standard subscription period is 30 days. We email a reminder 7, 3 and 1 day before expiry. For ready-made accounts, renew from the order page we email you — renewal only applies to ready-made accounts you have already purchased and activated.

Open the order for that ready-made account (the order page link is in your delivery email) and click Renew. Renewal is only available for ready-made accounts that were purchased and activated here; you'll receive email reminders 7, 3 and 1 day before expiry.

Yes. Besides Claude Pro / Max we offer OpenAI ChatGPT Plus, ChatGPT Pro 5x and ChatGPT Pro 20x. For top-ups the account is your own OpenAI account and we complete the official subscription on it after payment. The site name comes from our early Claude-only days; since 2026 both product lines run side by side.

Follow the order page: you submit your ChatGPT account's login credential (session information) and we complete the subscription on that account. The credential is used for this top-up only and is cleared automatically after delivery; you keep your password, and we never touch your chats.

OpenAI only lets a subscription be added to an account in a specific state: a ChatGPT Plus top-up requires the account to be on Free; a ChatGPT Pro 5x / 20x top-up requires Free or Plus. If your account still has an unexpired Plus, wait for it to lapse back to Free before topping up Plus — or upgrade directly to Pro.

Plus is the feature-complete entry tier (Deep Research, Agent Mode, Codex, custom GPTs). Both Pro tiers have the same feature set as Plus; the difference is allowance: Pro 5x is roughly 5× Plus and leans toward coding and Codex, Pro 20x is roughly 20× with the highest Deep Research and top-model allowance. Most individuals start on Plus and upgrade once they hit rate limits every week.

Per OpenAI's Help Center, since 10 September 2026 new sign-ups and upgrades to ChatGPT Pro $200 (Pro 20x) are paused: Free / Go / Plus / Pro $100 cannot upgrade to 20x, existing Pro 20x subscriptions keep renewing, a lapsed one can be bought back only through OpenAI's one-time return (within 30 days of losing access, once, and only for people who had Pro $200 on 10 September 2026), and no restart date has been announced. On our international line the route for someone who has never had 20x is the ChatGPT Pro 20x ready-made account — an account with 20x already active, login mailbox assigned by us. If you already have an active 20x, use the renewal product instead. Stock and prices are shown live on the pricing page; full refund if not delivered within the stated time. Renew before expiry — once it lapses, OpenAI will only sell it back to you if you qualify for that one-time return.

Three official signals, all of which must flip: the Help Center article “About ChatGPT Pro tiers” still carries the pause notice; every help.openai.com article still shows the banner about Pro $200 sign-ups being paused; and openai.com/chatgpt/pricing lists Pro only as “From $100 / month · 5x more usage” with no $200 or 20x anywhere on the page. Until all three change, the official channel is closed.

Codex is included in every ChatGPT tier at no extra charge — sign in with ChatGPT and it draws on your subscription allowance. OpenAI's pricing page gives per-5-hour local message estimates: Plus about 10–100 on GPT-5.6 Sol, 25–200 on Terra, 250–2,000 on Luna; Pro 5x is 5× that and Pro 20x is 20×, plus a fast GPT-5.3-Codex-Spark model. Occasional focused sessions: Plus. Rate-limited 3+ times a week: Pro 5x.

OpenAI released GPT-6 Astra on 3 September 2026. In the chat interface it appears as GPT-6 Pro and is available on Pro $100 / $200, Business and Enterprise; Plus gets limited access only inside ChatGPT Work and Codex; Go has none. In our catalogue that means Pro 5x at minimum to pick GPT-6 Pro in chat, Pro 20x for heavy use, and Plus if you only want to try it inside Codex.

With USDT on the BNB Smart Chain network (BEP20). We don't take cards or PayPal on the international line. Click Order on the pricing page, sign in (Google works), and the order page shows the wallet address and the exact USDT amount for your order — valid for 60 minutes. Send exactly that amount on BEP20; the amount identifies your order and is confirmed automatically, usually within a minute of the transfer landing. If you prefer a person, Telegram @ccnb1937 or support@claudemax.shop.

Prices are set in CNY and move with official costs, exchange rates and stock; the pricing page shows the live CNY price and its USDT equivalent at a fixed rate of 6.9 CNY per USDT (rounded up to the cent). The USDT figure on the pricing page is an estimate; the exact amount for your order is confirmed when you order. Prices already include the service, exchange and manual-delivery costs — no overseas card needed.

BNB Smart Chain (BEP20) only. Our receiving address is an EVM address, so USDT sent on another EVM network (ERC20, Polygon, Arbitrum) lands in the same wallet but is not detected automatically — contact us on Telegram with the transaction hash and we'll match it manually. USDT on TRON (TRC20) cannot be sent to this address at all.

First check the order page (linked in your email). If the stated delivery time has passed and nothing arrived, message us on Telegram @ccnb1937 with your order ID and the transaction hash; eligible orders get a full refund.

1) Not delivered within the stated time after payment: full refund. 2) Service becomes unavailable because of a regional policy change by Anthropic or OpenAI: pro-rated refund for unused days. Refunds are processed within 1 business day; on the international line they are returned in USDT to an address we confirm with you.

Accounts banned because the user violated Anthropic's or OpenAI's usage policies (prohibited use, shared proxies, frequent abnormal logins triggering risk controls, and similar) are not refunded. The usage policies on the vendors' official sites apply.

Telegram @ccnb1937 or email support@claudemax.shop. A person follows up on account issues and delivery problems.

If your order shows that identity verification is required, your Claude account has triggered Persona KYC. We offer a paid assistance product for the Persona submission step; it helps with the submission, it does not bypass Anthropic's verification requirement or replace your own real identity.

Top-up products stay on your own email and you set your own password; we cannot read your chats. Cookies submitted for seat-type products are cleared automatically after delivery. For ready-made accounts, change the initial password as soon as you receive it.

ClaudeMax is a subscription reseller and payment proxy for Claude and ChatGPT, operating continuously since November 2024 and serving more than 20,000 users to date (our own figure). We publish full refund terms and have a human support team. We are not OpenAI or Anthropic and do not claim to be an authorized reseller of either.